Loyalty & Retention Program
Effective date: April 17, 2026 · Last updated: April 17, 2026 · Version 1.0
HAWZ rewards Customers who stick with us. The benefits described here are commitments HAWZ makes on top of the Terms of Service, the Service Level Agreement, and the Refund & Cancellation Policy. They supplement — and never weaken — the rights Customer already has under those documents.
1. Price lock
From the moment you sign an Order Form, your subscription price is locked for as long as you remain continuously subscribed under that Order Form. If HAWZ raises list prices for new customers, your fees do not change. The lock resets if the subscription is cancelled and re-started under a new Order Form.
The price lock does not cover: custom integrations billed separately, Enterprise-tier Rider services, or third-party fees pass-through (e.g. premium hosting beyond what the Plan includes).
2. Free onboarding on a bonus app (at 6 months / Day 1 on annual)
After six (6) months of continuous subscription — or on Day 1 of an annual plan — Customer is entitled to one (1) free onboarding on a bonus Application added on top of their existing subscription. The bonus Application does not count against the app limit of the Customer's current Plan. In other words: a Launch Customer can run 2 Apps, a Growth Customer can run 4 Apps, and an Enterprise Customer can run one App above their negotiated cap, on this perk alone.
This benefit:
is a one-time perk per Order Form — it does not renew, reset, or stack. Once used, Customer is back to the standard onboarding and per-app pricing for any further Applications.
waives the onboarding fee (normally $999 on Launch, $1,999 on Growth, or the Enterprise negotiated figure).
adds a bonus-app subscription fee of $49/month CAD to Customer's recurring invoice for as long as the bonus App is active. This fee is separate from and additive to the base Plan monthly fee, and is not subject to the Plan's price lock (see section 1) — it is set at the Loyalty Program rate in effect when the credit is applied.
does not apply to custom integrations, migrations, or work that falls outside the standard onboarding scope — those are billed separately at HAWZ's then-current rates.
cannot be exchanged for cash, credit, or a discount on other fees.
does not carry over if Customer cancels and re-subscribes later — eligibility resets with a new Order Form and a new tenure clock.
must be requested in writing before the new Application's onboarding begins.
If Customer later cancels the bonus App while keeping the base subscription, the bonus-app fee is removed from future invoices. The onboarding waiver is considered "used" at that point and cannot be re-applied to another App.
3. Annual plan — two months free
Customer may elect to pay annually instead of monthly. Annual plans:
are billed once, up front, for twelve (12) months of service;
include two (2) months free — a ~17% discount versus monthly billing;
cut the one-time onboarding fee in half (i.e. $499.50 on Launch, $999.50 on Growth, or 50% off the Enterprise negotiated figure), invoiced on signature alongside the annual subscription fee;
unlock all loyalty perks described in sections 1–2 immediately on the Start Date, rather than at the normal tenure milestones;
are non-refundable once the annual term begins, except in the case of HAWZ material breach (see the Refund & Cancellation Policy).
Customers switching from monthly to annual mid-term receive a pro-rated credit toward the annual invoice. Customers switching from annual to monthly may do so at the annual renewal date only.
4. Freezing your subscription (pause, not cancel)
Rather than cancel, Customer may request to freeze the subscription for a limited period each year. Freezing works differently depending on billing cycle, because annual is prepaid and monthly is not.
4.1 What a freeze means on any plan
During a freeze:
the Application is kept in a read-only state — no new releases are shipped, no feature requests are worked on, and no support tickets are triaged beyond security-critical incidents;
hosting remains in place, the domain stays pointed at the Application, and data is not deleted;
the minimum term clock pauses — the days frozen do not count against the minimum term;
the freeze period does not count toward tenure for the loyalty perks in sections 1–2;
the Service Level Agreement does not apply during a freeze.
4.2 Monthly plans — billing pauses
On monthly plans, no subscription fee is charged during the freeze. Billing auto-resumes on the scheduled resume date (or earlier, on Customer's written request).
4.3 Annual plans — term extends instead
On annual plans, Customer has already prepaid for twelve (12) months of service, so there is nothing to pause billing on. Instead, the subscription term is extended by the number of frozen days. For example, a Customer on a 12-month annual term who freezes for 30 days will have their renewal date pushed back by 30 days, so they still receive the full 12 months of active service they paid for. No refund or credit is issued for the frozen period.
4.4 Freeze limits per calendar year
Monthly plans — up to thirty (30) days per calendar year, in a single contiguous block.
Annual plans — up to sixty (60) days per calendar year, in up to two (2) blocks.
Customer must request a freeze in writing to billing@hawz.net at least five (5) business days before the intended freeze start date, and must give written notice to resume. If Customer does not resume within the freeze window, the subscription auto-resumes (monthly) or the term extension stops accruing (annual). HAWZ may decline a freeze request if Customer has outstanding unpaid invoices.
5. Referral program
If an existing Customer refers a new customer who signs an Order Form with HAWZ:
The existing Customer receives a one (1) free month of subscription fees (credited on their next monthly invoice, or a pro-rated credit applied to the next annual renewal).
The new Customer receives a one (1) free month of subscription fees, applied to their second month of service.
To qualify, the referrer must be named on the new Customer's Order Form at signing. Referral credit is earned once the new Customer completes their minimum term; it will not be awarded if the new Customer cancels before then. There is no cap on how many customers an existing Customer may refer, but each individual new-Customer Order Form may name only one referrer.
6. Changes and termination of this program
HAWZ may modify or discontinue any part of this program on sixty (60) days' written notice. Benefits already earned under a prior version of this program remain honoured for the remainder of your then-current Order Form. In other words: changes are forward-looking and cannot retroactively strip benefits you have already earned.
7. How this program interacts with other documents
Where this program conflicts with another HAWZ document, the order of precedence is: (1) your signed Order Form, (2) this program, (3) the Refund & Cancellation Policy, (4) the Terms of Service. Nothing in this program overrides rights you have by law, including under Canada's consumer-protection legislation.